If you bought a house, received property, changed tenants, or noticed the wrong name on your bill, it's time to update the record. In Pakistan, FESCO, LESCO, MEPCO, IESCO, and GEPCO all allow name changes on electricity connections through the same official system.
This guide explains how to change the name on your electricity bill online or at the office, and which documents are required for an ownership change, a family transfer, a tenant change, or a spelling correction. (If your property has no electricity connection at all yet, you need a new FESCO connection instead — not a name change.) Want to check your current bill details first? Check your FESCO bill online here.
Ways to Apply
FESCO Smart App or SDO Office
Processing Fee
Yes — via Demand Notice
Typical Processing Time
5 to 30 Working Days
Documents Needed
Depends on Scenario
Why Is It Important to Change the Name on Your Electricity Bill?
Many people delay changing the name on their electricity bill, thinking it's unimportant. But a wrong name can cause problems later. Here's why changing it matters:
- Proof of address and ownership — An electricity bill in your name can be used as proof of your home address and property ownership for banks, government offices, and other services
- Needed for other services — You need the bill in your name for solar net metering, meter change, load increase, and some government schemes
- Easy complaint process — If the bill is in someone else's name, solving billing problems or filing complaints becomes difficult
- Property selling and buying — When selling or buying a house, the electricity connection should have the correct owner's name
- Avoid disconnection — If the previous owner has unpaid bills or issues with FESCO, your connection may also be at risk
- Bank requirements — Many banks ask for a recent utility bill in your name for account opening, loans, and address verification
- Government rules — According to NEPRA rules, electricity records must always contain accurate consumer information
When Should You Change the Name on Your Electricity Bill?
You should initiate a name change on your electricity bill as soon as any of the following situations arise.
After Buying or Selling Property
Under Government of Pakistan guidelines, when a property changes hands through a sale or purchase, all utility connections — electricity, gas, and water — must be transferred to the new owner's name. If you have bought a house and the bill still carries the previous owner's name, change it immediately to avoid future billing disputes, legal complications during any subsequent property sale, or difficulty accessing DISCO services.
After Inheriting Property (Death of Registered Owner)
When the owner of the electricity connection dies, the heirs must transfer the connection into their name. Until then, correspondence and billing continue to be addressed to the deceased, causing legal and administrative issues, especially with multiple heirs.
After Ending a Rental Agreement
If the meter is in the tenant's name, restore it to the owner's name upon termination of the tenancy.
Spelling Error or Incorrect Name on Bill
Correct any misspellings or clerical errors in your name. It must match your CNIC for official use.
Company Name Change or Business Transfer
Business owners must update the connection if the company name changes or the business transfers.
Family Transfer (Within Family)
Transfer the connection to another family member's name by submitting a formal application after separation, divorce, or property division.
Two Official Ways to Change Name on Electricity Bill in Pakistan
There are two official ways to change the name on your electricity bill in Pakistan:
- Method 1 — Online through the ENC Portal: Available for several DISCOs; for FESCO, the online route is currently the Power Smart / FESCO Smart App rather than the web portal's "Change" menu
- Method 2 — Visit the electricity office: Apply in person at the FESCO SDO or Customer Facilitation Center — this is the most reliable route for FESCO consumers today, and is required for complex cases like inheritance, owner death, or business transfers
Both methods follow the same underlying process. After document checks, the company approves your request, issues a demand notice for charges, and updates the bill after payment.
Method 1 – How to Change Name on Electricity Bill Online via ENC Portal
The Electricity New Connection (ENC) system is the official PITC-run online portal for electricity services in Pakistan, and it includes a "Change of Name" request option for several DISCOs.
⚠️ FESCO's Online Change-of-Name Option May Be Unavailable
FESCO's dedicated ENC portal currently directs name-change requests to the Power Smart / FESCO Smart App & Eops, or to your nearest Customer Facilitation Center, rather than showing a "Change of Name" option online. If you do not see this option after logging in, use the FESCO Smart App or go straight to Method 2 below — visiting your FESCO SDO office is the most reliable route for FESCO consumers right now. This ENC "Change of Name" flow is confirmed to work for several other DISCOs on the shared portal.
Step-by-Step ENC Online Name Change Process
Open the Official ENC Website
Go to enc.com.pk, the official ENC portal for electricity services across Pakistan.
Click Change, Then Change of Name
On the homepage, click the "Change" option from the left menu, then select "Change of Name" from the list.
Enter Your Reference Number, CNIC, and Mobile Number
Enter your 14-digit Reference Number from your electricity bill, along with your CNIC number and mobile number. Not sure where to find it? See our guide on locating your FESCO Reference Number. The system will then show the current bill details and the registered name.
Enter the Current and New Owner's Name
Enter the current owner's name, then the new owner's name exactly as written on the CNIC. Even small spelling differences can cause delays later.
Upload the Required Documents
Upload clear copies of: the new applicant's CNIC, the latest electricity bill, and property ownership proof (registry, sale deed, affidavit, etc.).
Review, Agree, and Submit
Check all information carefully, tick the "I Agree" box, complete the CAPTCHA, and click Submit. The system will give you a Tracking ID — save it. You will also receive a confirmation SMS on your mobile number.
How to Track Your Application
- Open the ENC Portal
- Click Tracking
- Select Change of Name
- Enter your Tracking ID to check the status
What Happens After Submission?
After submission, FESCO checks your documents. If everything is correct, they issue a Demand Notice for the processing fee.
Download the Demand Notice from the ENC portal and pay it at approved banks. Once payment is confirmed, your bill will show the new name.
Method 2: How to Change Name on Electricity Bill at FESCO Office
For consumers who prefer to visit in person, or whose case involves inheritance after death or company-level changes, the offline process at the nearest FESCO SDO (Sub-Division Office) or Customer Service Center is the required route.
Step-by-Step Offline Process at FESCO Office
Find Your Nearest FESCO Office
Call the helpline at 111-000-118 or visit the FESCO official website to find the correct office. Go during office hours — usually Monday to Friday, 9:00 AM to 5:00 PM.
Request the Name Change Application Form
Ask for the Name Change Application Form at the help desk or complaint counter. The form is free.
Fill Out the Form
Complete the form with your full name, CNIC number, 14-digit Reference Number, current name on the bill, new name to be updated, mobile number and address, and the reason for the name change (house purchase, inheritance, correction, etc.).
Attach the Required Documents
Attach your CNIC copy, latest electricity bill, and property papers or proof of ownership. The exact documents depend on your scenario — see the full breakdown further down this guide.
Submit and Get Your Receipt
Check the form for accuracy, submit your application and supporting documents at the designated counter, and obtain your application receipt. Save the Application Reference Number — it's essential for tracking.
Pay the Demand Notice Fee
If FESCO approves your application, they issue a Demand Notice for the fee. Pay it at an approved bank and submit the receipt to the office. After payment confirmation, the next bill will show the new name.
Documents Required to Change Name on Electricity Bill – By Scenario
Your required documents depend on the reason for the name change. Prepare your complete set before applying to avoid delays. Every scenario below needs a recent bill copy — if you don't have the paper original, you can download a FESCO duplicate bill online in seconds.
Scenario 1 – Property Purchase or Sale (New Owner Name Change)
| Document Required | Notes / Details |
|---|---|
| CNIC Copy of New Owner (Buyer) | Attested photocopy. The name must match the new name being added to the bill. |
| CNIC Copy of Previous Owner (Seller) | Attested photocopy used to verify the current registered owner. |
| Sale Deed / Property Registry | Official property sale papers or registry documents. |
| Transfer Letter / Affidavit | Signed affidavit or transfer letter confirming property transfer. |
| Latest FESCO Electricity Bill | Recent bill copy showing the current name and 14-digit Reference Number. |
| NOC from Previous Owner (If Required) | No-Objection Certificate from the previous owner if requested by the SDO office. |
Scenario 2 – Death of Registered Owner (Inheritance Transfer)
🔴 Handled Only at the FESCO Office
This is the most document-intensive scenario. A name change after the registered owner's death requires legal proof of succession. This case must be handled at the FESCO SDO office — the ENC online portal alone is generally not sufficient for inheritance transfers.
| Document Required | Notes / Details |
|---|---|
| Death Certificate of Registered Owner | Official death certificate issued by NADRA or the Union Council. |
| Succession / Inheritance Certificate | Certificate from the court or Union Council confirming the legal heirs. |
| CNIC Copy of Legal Heir (New Applicant) | Attested photocopy of the person applying for the name change. |
| CNIC Copies of Other Legal Heirs | Attested copies. Some offices may also ask for NOCs from other heirs. |
| Latest FESCO Electricity Bill | Recent bill copy showing the current registered owner's name. |
| Affidavit of Ownership (If Needed) | Signed affidavit declaring ownership or inheritance of the property. |
| Property Documents (Sale Deed / Registry) | Documents proving the property belonged to the deceased owner. |
Scenario 3 – Spelling Correction or Minor Name Error
| Document Required | Notes / Details |
|---|---|
| CNIC Copy of Applicant (Attested) | The CNIC should clearly show the correct spelling of the name. |
| Latest FESCO Electricity Bill | Shows the current wrong name on the bill. |
| Written Correction Request Letter | Simple letter explaining the spelling mistake and the correct name. |
Scenario 4 – Tenancy End / Rental Transfer Back to Owner
| Document Required | Notes / Details |
|---|---|
| CNIC of Property Owner (Attested) | New applicant requesting the name change. |
| CNIC of Previous Tenant (Attested) | Copy of the tenant's CNIC currently registered on the bill. |
| NOC / Clearance Letter from Tenant | Letter confirming the tenant has left the property. |
| Property Ownership Documents | Registry, allotment letter, or sale deed proving ownership. |
| Latest FESCO Electricity Bill | Shows the tenant's current registered name. |
Scenario 5 – Company Name Change or Business Transfer
| Document Required | Notes / Details |
|---|---|
| New Company Registration Certificate | Issued by SECP or another authority. |
| New NTN Certificate from FBR | Shows the National Tax Number of the new business. |
| Board Resolution | Required for limited companies to approve the name change. |
| CNIC of Authorized Person | CNIC of the person submitting the application. |
| Previous Company Closure Documents (If Needed) | Proof that the old company is closed or transferred. |
| Latest FESCO Electricity Bill | Shows the current business name on the connection. |
FESCO Name Change – Quick Reference Table by Scenario
| Scenario | Portal / Office | Main Documents | Estimated Time |
|---|---|---|---|
| Property Purchase / Sale | ENC Portal + FESCO Office | Sale Deed + CNIC Copies | 7–14 Working Days |
| Inheritance / Death Case | FESCO Office | Death Certificate + Succession Certificate | 14–30 Working Days |
| Name Spelling Correction | ENC Portal | CNIC Copy + Latest Bill | 5–10 Working Days |
| Tenant Transfer Back to Owner | ENC Portal + Office | NOC + Owner CNIC | 7–14 Working Days |
| Company / Business Name Change | FESCO Office | NTN + Company Registration | 14–21 Working Days |
Fee and Processing Time for Name Change on Electricity Bill
Yes, FESCO charges a processing fee for changing the name on the electricity bill. The fee amount depends on your connection type and the type of name change request.
After your application is checked and approved, FESCO issues a Demand Notice showing the fee amount.
- Demand Notice: Download it from the ENC Portal or collect it from the SDO office
- Where to Pay: Approved banks like HBL, UBL, and ABL
- After payment, submit the paid receipt to FESCO so your final name update can be completed
How Long Does FESCO Take to Change the Name on a Bill?
The processing time depends on your case and the documents you submit. Usually, it takes:
- Name spelling correction: 5 to 10 working days
- House sale or purchase transfer: 7 to 14 working days
- Tenant to owner transfer: 7 to 14 working days
- Inheritance or death transfer: 14 to 30 working days
- Business or company transfer: 14 to 21 working days
The process may take more or less time depending on office workload and the time required for document verification.
How to Track Your FESCO Name Change Application Status
If you applied online through the ENC portal, you can track your application easily:
- Open the ENC Portal
- Click the Tracking option
- Select Change of Name
- Enter your Tracking ID
- Click Search
You will see your application status, such as: Submitted, Under Review, Demand Notice Issued, Fee Paid, or Completed.
If you applied in person at the FESCO office, use your Application Reference Number to get updates by calling the helpline at 111-000-118 or visiting the same office.
Tips for a Smooth and Successful Name Change Process
Ensure All Documents Are Attested
Photocopies of CNICs and property documents must be attested (stamped and signed by a gazetted officer, a notary public, or an authorized FESCO representative) unless the originals are presented at the FESCO office. Unattested copies are a common cause of application rejection and delay.
Match the New Name Exactly to Your CNIC
The new name you register must match your CNIC exactly — including spelling, name order, and the father's or husband's name. Even a single-letter difference between your CNIC and the name on the bill can cause problems when using the bill as an official document later.
⚠️ Clear All Pending Bills Before Applying
FESCO will not process a name change if there are any unpaid dues on the connection. Pay all arrears and confirm with FESCO that the account balance is zero before applying. You can check your current bill and dues here before starting the process.
Keep Copies of All Submitted Documents
Always retain photocopies of everything you submit to FESCO — the application form, all supporting documents, and the payment receipt. These copies are your proof of submission and are essential if any dispute or delay arises during processing.
Visit the Correct Sub-Division Office
Your name change application must be submitted to the FESCO SDO (Sub-Division Office) responsible for the geographic area where your electricity connection is located. Submitting to the wrong office will result in delays. You can identify the correct office using your bill's feeder code or by calling 111-000-118.
Check the FESCO Smart App Before Visiting the Office
For straightforward cases (property purchase, spelling correction, tenancy change), check the Power Smart / FESCO Smart App first — where the digital option is active, it is routed to the correct SDO and can be tracked in real time. If the app or portal does not offer a name-change option for your account, go directly to your FESCO SDO or Customer Facilitation Center to avoid delays.
Follow Up Regularly
After submission, track your application every 3 to 5 working days. If there is no movement on your application status after 10 working days, contact your FESCO SDO directly or call the helpline at 111-000-118 with your Application Tracking ID ready.
Common Mistakes to Avoid When Changing Name on Electricity Bill
Many people make small mistakes that delay their application. Avoid these:
- Pay all old electricity bills before applying — FESCO will not process unpaid bills
- Upload clear and readable documents on the ENC website — blurry pictures can cause rejection
- Enter the correct 14-digit Reference Number from your bill
- Get CNIC and property papers attested before submitting
- Make sure you attach all required documents for your case
- Pay the Demand Notice fee on time after approval
- Do not delay the name change after buying or inheriting a house
Changing Name on Electricity Bill – Other DISCOs in Pakistan
This guide is written for FESCO users, but the same underlying ENC/PITC system covers all electricity companies in Pakistan. However, not every DISCO offers the "Change of Name" option directly on the web portal — it depends on the company:
- LESCO, GEPCO, PESCO, HESCO, QESCO — the "Change" menu, including Change of Name, is currently available directly on the shared ENC portal
- FESCO, IESCO — these have their own dedicated ENC subdomains without an online "Change" menu; name-change requests go through the Power Smart / Smart App or the nearest Customer Facilitation Center
- MEPCO — currently directs consumers to the MEPCO Smart App / PowerSmart App & Eops, or the nearest Customer Facilitation Center
Whichever DISCO you belong to, the required documents by scenario (property purchase, inheritance, spelling correction, tenancy, business transfer) are the same as covered in this guide. If your DISCO's portal shows a "Change" option, follow the ENC steps above; if not, use your DISCO's smart app or visit the nearest office, since portal features can change — always confirm on your DISCO's own ENC subdomain before applying.
Frequently Asked Questions
Can I change the name without going to the office?
For FESCO, name-change requests currently go through the Power Smart / FESCO Smart App or your nearest Customer Facilitation Center rather than the web portal, so a visit or app submission is generally needed. Some other DISCOs (LESCO, GEPCO, PESCO, HESCO, QESCO) do offer a direct "Change of Name" option on the ENC web portal. For death or inheritance cases, a FESCO office visit is required regardless of DISCO.
How long does it take?
- Small correction: 5–10 days
- House transfer: 7–14 days
- Death case: 14–30 days
- Business case: 14–21 days
What documents are needed after death?
You need the death certificate, inheritance paper, CNIC of heirs, electricity bill, and property papers. This case is done at the FESCO office.
Is there a fee?
Yes. FESCO charges a fee. The amount is written on the Demand Notice. You pay it at the bank.
What is the ENC system?
It is the official online system for electricity services in Pakistan. You can use it for name change and other services at enc.com.pk.
Can I apply with unpaid bills?
No. You must pay all old bills first. The application will not proceed with pending dues.
How do I track the application?
Go to the ENC Portal, click Tracking, enter your ID, and check the status.
Can I change the name if the bill is in the landlord's name?
Yes. You need your CNIC, property papers, an NOC (if needed), and the latest bill. Then apply online or visit the office.
Conclusion
Key Takeaway
Changing the name on your electricity bill is not difficult if you follow the correct steps. For FESCO, use the Power Smart / FESCO Smart App where available, or visit your SDO / Customer Facilitation Center — this is required for complex situations such as inheritance or legal transfers. Just make sure your documents are complete, your old bills are clear, and your information matches your CNIC. Once everything is submitted correctly, your application will be processed smoothly and your bill will be updated in your name.
Related Guides
Shahzad Mahmood
Sub-Divisional Officer (SDO), FESCO
Shahzad Mahmood is a Sub-Divisional Officer (SDO) at Faisalabad Electric Supply Company (FESCO) with hands-on experience in electricity distribution, metering, and consumer billing. He reviews the guides on this site to keep the bill-checking steps, tariffs, and complaint procedures accurate and up to date.
View LinkedIn Profile